The Most Frequently Asked Questions
Where are you located?
Our showroom and warehouse is located at 1050 Charter Street, Redwood City, CA 94063. We are based in Redwood City and proudly provide service to the entire Bay Area.
What are your office hours?
We are available to help you Monday –Friday between 8am and 5pm and Saturday 8am-Noon. If picking up or dropping off equipment, please return by 4:30 Monday – Friday and by 11:30am Saturday so our staff is available to load or unload your vehicle.
What should I do if I need to reach someone after regular business hours?
There’s always an on-call staff member 24 hours a day 7 days a week for emergencies only, simply call any of our phone numbers.
If you need to make changes or additions to an order please wait until the next business day to contact our office. If an event is in progress and you need to speak with someone immediately call 650 365-3050. Follow the after-hours prompt if after or before our regular business hours.
Can I pick up my order?
Many items can be picked up as a Customer Will-Call order. If you would like to pick your order up please let us know when placing the order, as certain items have special requirements.. When picking up we require a current identification or California driver’s license and payment including a major credit card.
How do I pay for my order?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), checks and cash. We request a 50% deposit to secure your reservation with the balance paid 2 days prior to delivery. For cash and check payments a credit card is required to secure the equipment return. For billing to a company or organization a credit application must be submitted and approved prior to delivery.
What are your rental rates?
All rates quoted are based on a 24-hour rental period per, however, ever we allow extra time for delivery / pick up and customer pickup/drop off at our locations. The typical rental period is 3 days, one day prior to your event, your event date and pick up the day after – or up to 4 days if over a weekend as we are closed on Sunday. Extended rental rates are available and any equipment kept for longer than specified will be charged accordingly. Customers are responsible for all equipment from the time of delivery or will-call until return. This includes loss, damage and theft. We recommend that you verify the accurate count of rental items received and returned.
How far in advance do I need to reserve my order?
All reservations are based on availability and although we have a very extensive inventory, as soon as possible is always the best answer. We suggest you place your order when you decide on the date of your event and commit to the location. Reservations are recommended to be made 2 weeks in advance for maximum availability of our rental equipment inventory. A confirmed reservation is our commitment to you that the items you request will be available for you, when you require them.
What are your delivery hours?
Our standard delivery hours are between 8:00am and 5:00pm, Monday through Friday and Saturdays between 8am – Noon. However, we do understand that many locations, venues and events do not fall within these parameters, and therefore, we do operate 24 hours a day, seven days a week to meet your event requirements. Deliveries, installations and pickups that do not fall within our standard delivery hours will be charged additional fees.
Do you have a minimum for delivery?
Yes, we deliver on rental orders of $100 or more. We can deliver under the minimum if needed, please call for pricing. Delivery charges are additional.
Do you charge for delivery?
Yes we do. Delivery and pick up rates are quoted as a round trip fee, based on street level delivery, 50 feet from our truck. The delivery charge is not based upon the amount of equipment but rather, what city you are in. The delivery charge is based on location, different zones have different charges based upon zip code.. Delivery and pick up rates are based on the time and location of your event. Depending on your location and schedule additional charges may apply. Please let us know if there are stair or, portage/long carry, as additional charges may apply. Any delivery instruction or truck requirements such as low branches, narrow roadways, should be disclosed when placing your order.
Do your driver’s set-up the equipment?
Our installation and removal of canopies, staging, dance floor are included in their rental price. We can provide set up and/or break down of tables and chairs for a service charge.
Am I responsible for washing the dishes, silverware and linens?
We ask that all dishware, flatware and glassware be rinsed free of food and liquids and placed back into the original containers they were provided in. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.
What are your payment terms?
A 50% deposit is required to secure your reservation with the balance paid prior to delivery. Payment can be made by cash, check or credit card and a credit card is required to be on file for security to secure the return of the equipment, and cover loss, damage or theft. We require a credit card to reserve any items for rent unless a credit account has been established with a credit application on file.
What information is needed to place an order?
We will need your name, address, phone number and email address for our customer reference and your desired delivery and pick up dates and time frames, along with the delivery address and site contact with phone number. Your credit card will also be requested for deposit and to secure the reservation.
What if loss or damage occurs to the items I’ve rented?
The customer is responsible for all items rented from the time of delivery to the time we pick the items up for return, or will call pick up until return. Please take care that the equipment is secure at all times and protected from weather. We charge a retail replacement charge for broken, damaged or missing items. For missing items, we ask that any items that can be located for return or be returned within one week of rental return date. Customer is responsible for loss, damage and theft.
What size tents/canopies do you rent?
We offer a large inventory of tenting, flooring, lighting, and can provide custom installations and pool covers. Our tents start at 10′ x 10′ and go as large as you need. With a very large inventory and wide variety of accessories, we would be pleased to offer you a complimentary site visit to determine what would best serve you and your event.
What kinds of dance floor do you rent?
We offer oak parquet and black and white dance floors. The black and white can be used as all black, all white or a checkerboard pattern. Let us know how many guests you anticipate and we’ll be glad to let you know what size dance floor we recommend.
Do you have stages and risers?
Yes we are pleased to offer stages that can be used as risers for tables, ceremonies and graduations, as well as runways and other event requirements. Stages can be various heights starting with 8″, 16″, 24″, 32″ and 40″ high. Skirting can be provided in different colors. Typically either 3 or 4 sided. For stages over 8″ steps can be provided.
What is your cancellation policy?
We know many events are a work in progress with many changes along the way. In order to prep and pack your desired items for your order, we ask for final confirmation on most rental items 1 week prior to delivery with additions only after that point. Any items cancelled less than 72 hours prior to the delivery date are subject to a restocking charge based on our inventory availability and demand for that item. Any item loaded onto our truck for delivery is subject to restocking charge equal to the daily rental rate.
Do I need an appointment to visit your showroom?
We have a beautiful, very large showroom with many tablescapes and items on display and invite you in anytime it is convenient for you, no appointment is needed. Please refer to our hours noted.
If you still have questions concerning our products, services, or policies, please call A-Abco Rents & Sells at 650-365-3050.